Privacy Policy

Privacy Overview

Akulo Mart respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes the types of information we may collect when you browse our website, create an account, place an order, contact customer support or otherwise use our services.

By using Akulo Mart, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us when using our services.

• Your name and account information.
• Email address and mobile number.
• Billing and delivery address.
• Order and transaction information.
• Product return and refund information.
• Messages or information you provide when contacting customer support.

How We Use Your Information

The information we collect may be used for purposes including:

• Creating and managing your customer account.
• Processing, confirming and delivering your orders.
• Processing returns, refunds and replacements.
• Providing customer support.
• Sending important order and service updates.
• Preventing fraud, misuse and unauthorised activity.
• Improving website functionality and customer experience.
• Meeting applicable legal and regulatory obligations.

Payment Information

Online payments may be processed through authorised third-party payment gateways such as Razorpay or other supported payment service providers.

Payment information may be processed directly by the payment gateway in accordance with its own terms, security standards and privacy practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential features, remember preferences, maintain sessions and improve website performance.

Cookies may also help us understand how visitors interact with our website.

You can control or delete cookies using your browser settings. Disabling certain cookies may affect some website features.

Sharing of Information

We do not sell your personal information as a normal part of our business.

We may share limited information with service providers where reasonably necessary to provide our services, including:

• Payment service providers.
• Shipping and delivery partners.
• Technology, hosting and security providers.
• Customer support service providers.
• Government or legal authorities where required by applicable law.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse or alteration.

However, no online service or electronic storage system can guarantee absolute security.

Your Rights & Choices

Subject to applicable law and our legitimate business requirements, you may contact us to request assistance regarding your personal information.

• Request correction of inaccurate account information.
• Update certain information through your account where that feature is available.
• Request information about how your personal data is handled.
• Request account or data-related assistance where applicable.

Third-Party Services

Akulo Mart may contain links to, or integrate with, third-party services such as payment gateways, delivery providers or external websites.

These third parties may have their own privacy policies and practices. We encourage you to review their policies when using their services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements.

The updated version will be posted on this page with the applicable updated date.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact our customer support team.