Return & Refund Policy
We want your shopping experience with Akulo Mart to be simple and reliable. Please read our return, replacement and refund conditions below.
Policy Overview
At Akulo Mart, we aim to provide quality products and a reliable shopping experience. If you receive an eligible product that needs to be returned, you may request a return in accordance with this policy.
Return and refund eligibility may depend on the product category, product condition and reason for the return.
Return Eligibility
A product may be eligible for return when the applicable return conditions are satisfied.
- The product should be unused and in its original condition, where applicable.
- Original packaging, accessories, manuals and other items supplied with the product should be returned.
- The return request should be submitted within the applicable return period.
- Proof of purchase or order information may be required.
Return eligibility can vary by product. Please check the product information and applicable conditions before requesting a return.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition or applicable hygiene and safety requirements.
- Products that have been used, damaged or altered after delivery.
- Products with missing original packaging, accessories or components where these are required for return.
- Items specifically marked as non-returnable on the product page.
- Other products that cannot reasonably be accepted for return due to hygiene, safety or applicable legal restrictions.
Damaged, Defective or Wrong Product
If you receive a damaged, defective or incorrect product, please contact our customer support as soon as reasonably possible after delivery.
We may request photographs, videos or other information to verify the issue before approving a replacement, return or refund.
Please keep the product, packaging, invoice and accessories until your request has been reviewed.
How to Request a Return
Contact customer support with your order details.
Provide the reason for return and any requested evidence.
Follow the return instructions provided after approval.
After inspection, an eligible refund or replacement will be processed.
Refunds
Once an eligible return is received and approved, the applicable refund will be initiated.
For prepaid orders, refunds will generally be processed to the original payment method or through another permitted refund method where applicable.
The time required for the refunded amount to appear may depend on the bank, card issuer, UPI provider or payment service provider.
You will be informed when an approved refund has been initiated.
Order Cancellation
You may request cancellation before the order is dispatched, where cancellation is available.
If the order has already been shipped, cancellation may no longer be possible. Eligible products may instead be handled under the applicable return process.
Akulo Mart may also cancel an order in cases such as product unavailability, payment issues, incorrect pricing or suspected fraudulent activity.
Need Help?
If you have questions regarding a return, refund or cancellation, please contact our customer support team.
Contact Support →